Terms and conditions
Unless otherwise specified, all shipping costs are the sole
responsibility of the customer.
2. Returns are only Fez Home’s responsibility if there is an error in
fulfillment of order or defective merchandise. Problem must be
reported within 5 business days. In these cases Fez Home will replace
with correct merchandise at our cost upon receipt of wrong or
defective merchandise. A call-tag will be supplied for return. Package
must be postmarked.
3. Returns for any other reason will result in a 15% restocking fee
and must be postmarked.
4. In the event a product is listed at an incorrect price due to
typographical error or error in pricing information received from our
suppliers,Fez Home shall have the right to refuse or cancel any orders
placed for product listed at the incorrect price. Fez Home shall have
the right to refuse or cancel any such orders whether or not the order
has been confirmed and your credit card charged. If your credit card
has already been charged for the purchase and your order is
canceled,Fez Home shall immediately issue a credit to your credit card
account in the amount of the incorrect price.
5. Items in stock will be shipped within 5 business days. Items
back-ordered or special/custom orders can take to 4-8 weeks depending
on complexity of custom order. Large or complex orders may take longer.
6. We accept the following credit cards: Visa, MasterCard, American
Express, and Discover. There is no surcharge for using your credit
card to make purchases. Please be sure to provide your exact billing
address and telephone number (i.e. the address and phone number your
credit card bank has on file for you). Incorrect information will
cause a delay in processing your order. Your credit card will be
billed upon shipment of your order.
7. We accept money orders, cashier’s checks, personal checks, and
company checks in U.S. Dollars only. Orders are processed upon receipt
of a money order or cashier’s check. For personal and company checks,
please allow up to 10 banking days after receipt for clearance of
funds before the order is processed. We cannot guarantee the
availability of a product by the time funds clear or payment is
received. We will charge a $25 fee on all returned checks.
8. For a multiple product order, we will make every attempt to ship
all products contained in the order at the same time. Products that
are unavailable at the time of shipping will be shipped as they become
available, unless you inform us otherwise. You will only be charged
for products contained in a given shipment, plus any applicable
shipping charges. You will only be charged for shipping at the rate
quoted to you on your purchase receipt. The entirety of this shipping
charge may be applied to the first product(s) shipped on a multiple
9. Your receipt of an electronic or other form of order confirmation
does not signify our acceptance of your order, nor does it constitute
confirmation of our offer to sell. Fez Home reserves the right at any
time after receipt of your order to accept or decline your order for
any reason or to supply less than the quantity you ordered of any item.